FAQs

Orders will be shipped directly from our warehouses in Asia and UK, depending on availability. Customers will receive order and shipping confirmation emails, along with a separate tracking number for each order.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

We offer FREE 1-4 weeks worldwide standard shipping for all orders! See our Shipping Policy for more details.

UK & Ireland

• Free Standard Delivery
• 5 – 10 business days delivery time

USA, Australia, Canada & EU Countries

• Free Standard Delivery
• 7 – 12 business days delivery time

Rest Of The World

• Free Standard Delivery
• 7 – 20 business days delivery time

Expedited shipping may be available for some products for an additional fee. Send us a message below to inquire about pricing for expedited shipping to your location.

Please allow up to three days for shipping details to appear, as the tracking updates once the package passes through parcel point hubs. If there aren’t daily updates on the tracker, it indicates the package is en route to you.

If the package isn’t received within 30 business days, please contact us.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative options like Apple Pay or Google Pay.

Yes, we accept payments through Stripe and PayPal for a seamless transaction experience, ensuring your payment information is encrypted and safeguarded throughout the transaction process.

No, your payment details are not stored on our servers. All transactions are processed through secure third-party payment gateways that adhere to strict security standards.

Yes, we do offer instalment payment plans or buy now, pay later options through PayPal.

You will receive your confirmation email with your order number instantly after placing an order.

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it. To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email.

We trust you’ll adore your MULDO products, but if you need to make a return, here’s what you should know:

To be eligible for a return:

• Items must be in their original condition: unused and in a resalable state.
• Return the items within 30 days of delivery.
• Ensure the product is in its original packaging (not the shipping bag).

Full Returns & Refunds Policy

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can request an exchange by emailing us at [email protected]. We’ll help you return your original item to us, and we’ll process a separate order for your new item.

We’re sorry it’s happened to you! Kindly use the Contact form below and fill in all the order details so we can sort it out for you.